Tag: KPI

  • Why AI Agents Must Make Room for Love

    Why AI Agents Must Make Room for Love

    What Happens When AI Gets It Done but Gets It Wrong? We’ve spent decades telling customers they’re empowered—while quietly burdening them with the work.Click this. Enter that. Wait here. Try again. We called it self-service.But let’s be honest: it was delegation.To the customer. And now, with AI agents ready to take on more, we stand…